COVID-19 Update

The safety, health, and wellbeing of our guests, partners, and employees are top priorities. We have been closely monitoring the COVID-19 situation, and following the lead of the Centers for Disease Control (CDC), the World Health Organization (WHO), government agencies, and internal teams to stay on top of this evolving situation. According to the most recent information from the CDC, for the majority of people, the immediate risk of being exposed to the virus that causes COVID-19 is thought to be low. With that said, we would like to share the following information in order to keep you updated.

 

Update Sunday, March 22, 2020

At Nobu Hotel Miami Beach, the safety, health, and wellbeing of our guests, staff, and associates remain our number one priority. As the situation surrounding the coronavirus (COVID-19) has continued to unfold, we have been closely following and adhering to the guidance, recommendations, and mandates issued by the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and The City of Miami Beach in order to ensure a safe and healthy environment for all.

The City of Miami Beach has issued mandatory closure of all commercial lodging establishments, including hotels. As we support the city in these precautionary measures, Nobu Hotel Miami Beach will temporarily close beginning after the last guest checks out on Sunday, March 22. We look forward to reopening the hotels once the restriction has been lifted. At this time, we plan to reopen on May 1, 2020 and will begin accepting new reservations for stay dates on or after that date.

If you booked your stay directly through our website or call centers for travel between March 22 to April 30, 2020, please contact us at (305) 250-2204 for any changes. If you booked through a third party, please reach out to your travel provider to discuss your booking.

With growing concerns around the coronavirus/COVID-19 pandemic, we will continue to follow the lead of public health authorities and the national government at this important time. We have communicated directly with team members as to the next steps and continue to monitor this situation closely. Our hearts and thoughts go out to all of those who have been affected by this unprecedented event. We appreciate the healthcare workers, local communities, and governments who are on the front lines working to contain the spread of COVID-19.

You can check back in on our website for information and updates on re-opening and promotional schedules. Thank you for your understanding and your support, and we look forward to reopening our doors to welcome you again soon.

Protocols, Procedures, and Preventive Measures

We want you to feel confident and comfortable when traveling to Nobu Hotel Miami Beach, and to enjoy your vacation with peace of mind.

We continue to follow and reinforce internationally recognized regulations regarding guest and employee sanitation, and have also implemented additional preventive and precautionary measures in place, in the interest of our guests’ and employees’ health and wellbeing; these include:

Flexible Policy

While there is no travel advisory for the city of Miami Beach, we continue to review the cancellation policy based on the latest updates from the global & local authorities. To provide you with further peace of mind, if you book your hotel stay now through April 11th for travel until December 15th, 2020, you may change your hotel stay dates up to 24 hours prior to arrival with no penalty for travel up to December 18th, 2020 (a difference in rates may apply this is subject to availability).

For guests traveling from the high-risk areas listed as per the updates from the Centers for Disease Control and Prevention (CDC), in addition to those scheduled to travel from Europe between March 13th - April 12th during the temporary European travel ban, we will allow rescheduling the trip within one year from the original travel date or canceling hotel reservations without any penalty. If you are traveling from a country that has implemented a government travel restriction to our destination, please contact your booking source to discuss options. If you request a refund and your booked rate applies to it, please consider that due to the current situation it may take 45 days or more. We will attend each request in the order it has been received.

We hope this policy provides you with comfort, whether you book your hotel stay with us or your preferred travel provider. 

For all contracted Social or Corporate Group travel, please contact your Sales Manager or Global Sales contact, so that we can discuss the best possible opportunity for all parties concerned. 

As we continue to closely monitor this developing situation, we will keep you informed with your safety and wellbeing at the forefront of everything we do. You may continue to check this page for any further updates. 

We thank you for your continued patience and trust, and we look forward to welcoming you to Nobu Hotel Miami Beach.

 

 

 

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