The safety, health, and wellbeing of our guests, partners, and employees are top priorities. We have been closely monitoring the COVID-19 situation, and following the lead of the Centers for Disease Control (CDC), the World Health Organization (WHO), government agencies, and internal teams to stay on top of this evolving situation. According to the most recent information from the CDC, for the majority of people, the immediate risk of being exposed to the virus that causes COVID-19 is thought to be low. With that said, we would like to share the following information in order to keep you updated.
Update Wednesday, May 13, 2020
As the situation surrounding the 2019 Novel Coronavirus (COVID-19) continues to unfold, we want to assure you that the health, safety, and wellbeing of our guests and associates remain our number one priority at Nobu Hotel Miami Beach. We have been closely following and adhering to the guidelines and recommendations issued by the World Health Organization (WHO), and Centers for Disease Control (CDC).
In light of this global emergency and heightened travel restrictions across several countries, the City of Miami Beach made the careful decision to temporarily close Nobu Hotel Miami Beach as part of continued efforts to mitigate the spread of the virus. The hotel will tentatively reopen its doors and welcome guests on June 1, or when the City of Miami Beach lifts the restrictions on hotel operations. At this time, we wanted to reassure you of our continued commitment to work with you through this time.
If you booked your stay directly through our website or call centers for travel between March 26 to May 31, 2020, please contact us at +1 (305) 674-5575 for any changes. If you booked through a third party, please reach out to your travel provider to discuss your booking.
With growing concerns around the coronavirus/COVID-19 pandemic, we will continue to follow the lead of public health authorities and the national government at this important time. We have communicated directly with team members as to the next steps and continue monitoring this situation closely. Our thoughts go out to the people who have been affected by this unprecedented event. We appreciate the healthcare workers, local communities, and governments who are on the front lines working to contain the coronavirus.
You can continue to visit this page for any updates on re-opening. Thank you for your understanding and your support, and our staff looks forward to welcoming you again soon. All items below are subject to change based on local, state and national guidelines.
Protocols, Procedures, and Preventive Measures
At Nobu Hotel Miami Beach, the health and safety of our guests and team members is paramount.
We now find ourselves in a new world due to COVID-19. As we move forward and begin to welcome our guests and team members back to our hotels and restaurants, the journey will be further tailored with precautionary hygiene protocols directed by the local health organizations and government authorities within each of our destinations. You are our family, and we remain resolute in striving to continually provide to you our Nobu guest experience through our heartfelt kokoro service.
At Nobu Hotel Miami Beach, we have implemented the following precautionary measures, in accordance with the Center for Disease Control (CDC) and local and national health authorities:
1. Guest & Employee Health: City of Miami Beach is currently requiring all individuals to wear face coverings. Antibacterial hand-sanitizing stations have been placed throughout all areas of the hotel, with additional signage throughout back-of-house and guest areas reminding everyone of important health and hygiene protocols such as handwashing and physical distancing. Physical contact will be minimized as much as possible.
2. Employee Protocols: All of our staff have received thorough training on our enhanced protocols, in addition to training on identifying any flu or virus-like symptoms and following a firm procedure on reporting to a medical official. Staff will also continue to receive training on global standards of sanitation set forth by third parties such as Ecolab and NSF. In addition to ongoing training, employees will be closely monitored for any symptoms (including a temperature reading) on a daily basis, and will be required to wear the appropriate PPE (personal protective equipment) based on their roles and responsibilities.
3. Cleaning Protocols and Sanitation: We use cleaning products from Ecolab and Procter & Gamble that are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We have increased the frequency of deep-cleaning and disinfecting all common areas, public spaces and guest rooms (in addition to back of house areas) with an emphasis on high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, dining surfaces, seating areas, pool chairs and more.
4. Physical Distancing: Guests and employees are instructed to practice physical distancing by standing six feet away from other groups who are not traveling with them; this includes while standing in lines, waiting for elevators (including limited capacity), or walking throughout the hotel. Additionally, furniture placement throughout all common areas and back-of-house has been rearranged to allow for increased spacing, including redesigned layouts for meetings and events.
5. Guest Experience: Every step of the guest journey has its own set of defined protocols that will ensure the safety and wellbeing of our guests and employees, while maintaining the level of service that you have come to expect. This includes our in-house transfer company, luggage disinfection, non-invasive temperature readings via a thermal camera, a pristine check-in process, strictly enforced hygiene practices and physical distancing throughout the spa, salon, fitness center, pool and beach areas and more.
6. F&B: We will continue to reinforce our internationally recognized methods of identifying and managing food safety related risk, including Hazard Analysis Critical Control Points (HACCP), and adhering to strict global brand standards in addition to third-party standards such as NSF. Select services such as buffet have been eliminated, while in-room dining will now be contactless.
While there is no travel advisory for the State of Florida, we continue to review the cancellation policy based on the latest updates from the global & local authorities. To provide you with further peace of mind, if you book your hotel stay between March 11 to June 30 for travel until December 15, 2020, you may change your hotel reservation dates once up to 24 hours prior to arrival with no penalty for travel up to December 18th, 2020 (a difference in rates may apply, this is subject to availability).
For guests traveling from the high-risk areas listed as per the updates from the Centers for Disease Control and Prevention (CDC), we will allow rescheduling the hotel stay within one year from the original travel date or canceling hotel reservations without any penalty. If you are traveling from a country that has implemented a government travel restriction to our destination, please contact your booking source to discuss options. If you request a refund and your booked rate applies to it, please consider that due to the current situation it may take 45 days or more. We will attend each request in the order it has been received.
We hope this policy provides you with comfort, whether you book your hotel stay with us or your preferred travel provider.
For all contracted Social or Corporate Group travel, please contact your Sales Manager or Global Sales contact, so that we can discuss the best possible opportunity for all parties concerned.
As we continue to closely monitor this developing situation, we will keep you informed with your safety and wellbeing at the forefront of everything we do. You may continue to check this page’s website for any further updates.
We thank you for your continued patience and trust, and we look forward to welcoming you to Nobu Hotel Miami Beach.
Contact us via email or phone number. Please consider that waiting times at our Call Center are long due to high traffic.
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